However, you get to keep whichever promotions you already have." (not applicable if the lower price is because of some kinds of sales, such as the Going, Going, Gone sales flyer) ( http://www.creative.rccl.com/Sales/Royal/Multi_Dest/Special_Offers/rci_sales_event.pdf ). This has never been an issue before with other cruise lines. Thanks for posting this and yes it's true, no more price drops after final payment. Does the upgrade include any additional promotions?" The answer was "The upgrade does not include any additional promotions. I noticed that the Going going gone sale ends at Wednesday 11:59PM ET. Sorry, I know this is a basic question but I feel like I must be nuts. By L454S, that's how I understood it to work too but I specifically asked if she was unable to move me to a room that cost less even though I wasn't asking for a refund and she confirmed that was the case. [emoji6]. Then I don't see why you should not be able to upgrade for the posted web price, unless Royal has very recently implemented some new policy. The upgrade was made, but no refund. The upgrade was made, but no refund. You can post now and register later. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. It's easy! Sometimes the loss of whatever incentives and/or price difference is not worth whatever perceived price reduction you might believe there to be. As we had booked late, the savings was several THOUSAND dollars. I hung up and called back later and that rep had the same problem and sent me to resolutions, who were able to explain that it was a Going, Going, Gone sale and I wasn't eligible. Those ARE restricted to new bookings. For us it was a huge win-win as I didnt think we could take advantage of a price drop after final payment. *Please see all applicable Terms & Conditions for Promotions. As it was, by the time I called the next day the upgraded rooms were sold out, but I do appreciate your suggestions and am glad I was not alone in thinking their response a bit odd. The answer was "The upgrade does not include any additional promotions. CC Help Jenn Trust me, the cruise lines do NOT like to give money back and they almost never do. if they did refund you should see it on the website , it should reactivate the make a payment option and the amount would be there on negative. Silk purse out of a sows ear! IF you are lucky enough to find a higher category of cabin than you had booked at the same or lower price than your now-reduced price, you can call and ask for that better cabin. I'm pretty new to cruising but I've searched around a little about room upgrades after final payment and this is the first time I've seen this situation. Royal Caribbean Cruise Line Adds Vegan Menu to Main Dining Room Options; Summer Cruise Deals 2019; Virgin Voyages to Launch Craft Beer on New Cruise Ship (and You Can Vote to Name It) Norwegian Cruise Line Showcases New Culinary & Beverage Offerings on Soon-to-Launch Cruise Ship, Norwegian Encore; 5 Caribbean Cruise Deals Under $55/Night A quick google search confirmed this policy and I was on my way. 2 days ago we upped from an interior to an ocean view on Empress and paid the $30 difference, again after final . You can post now and register later. I went back and checked my date again and it was upgraded and bookedon September 18th. Most reps on the main line have no clue. That seemed pretty clear to me and I contacted Celebrity, whose rep verified that I keep the promotions. LauraS Don't have a clue about their checks and balances when that happens (apparently they are not so good I think someone else just reported getting a refund after final payment date) Anyway good for you, You need to be a member in order to leave a comment. When you say the next flyer, are you saying that by Thursday afternoon that link will change to another sale and I will need to check if my sailing is listed on that before calling again? Display as a link instead, That's the only thing that makes sense. Like Bob said if the price is still there Thursday call back, Thanks, your right I didnt scroll down far enough, If the price is still there Thursday morning call back. I just looked at the link you provided, and it doesn't appear that its listed on the sales flyer- cruise isn't until November. . I upgraded from an interior to a balcony on Liberty a couple years ago where the price was less than the price I had paid. For example, if you booked an interior for $800 per person, and oceanview cabins are now $800 a person, you can call and ask to be given an oceanview cabin. I know I've been able to do this in the past, but I just tried to upgrade an upcoming sailing to a balcony and the phone rep says that after final payment no room category changes are allowed. To find out if you are eligible for the RoyalUp upgrades program, click here and enter your Last name and Booking number. Perhaps they are saying that the tradeoff is that they are not charging you the penalty for cancellation after the final payment date. I see that you just changed today. I just saved $100 on a cruise I booked for November 2020. Paste as plain text instead, I have had several self upgrades where I went from JS to GS for no extra charge. 2 days ago we upped from an interior to an ocean view on Empress and paid the $30 difference, again after final payment. Powered by Invision Community. Sales flyer is here: http://www.creative.rccl.com/sales/royal/Multi_Dest/Special_Offers/rci_sales_event.pdf. This morning there was another price drop and it's not listed on the GGG flyer so I thought I was all set. you might not have scrolled down far enough. 5) Why Book a "Guaranteed Stateroom" on a Cruise. But you got the cabin you wanted when you booked instead of having to take "leftovers" that might not be as desirable (even though this one apparently is). If the on board credit is no longer being offered then you would lose it. For us it was a huge win-win as I didn't think we could take advantage of a price drop after final payment. Book a Free Upgrade Promotion to Snag a Cruise Cabin Upgrade. Paste as plain text instead, I was about to write this. I'd try calling Crown & Anchor if you are a member. My cruise is in 36 days and I'm currently booked in an inside cabin but we're thinking some fresh air might be nice, so I've been keeping an eye out for price drops on balconies, but it seems like Royal Caribbean is determined to not give us one. Your previous content has been restored. The price for a promenade view interior room is now less than we paid for an interior room. I was not looking to get a credit of course, just the better room. Thank you as always for your wealth of knowledge. Not worth it. I found the price on the "regular" website. Keep watching the price, if it does not change and it is no longer listed in the next flyer (due Thursday afternoon), then you still may be able to get it. I went and checked and it doesn't look like I'm getting a refund. Just happy to be cruising in a better room than I expected to be. I'm glad I saw this topic. On 9/17/2019 at 1:12 PM, Host Clarea said: 19952022, The Independent Traveler, Inc. You cannot paste images directly. In the Eclipse cruise Friends from roll call was upgraded to a higher CAT after the final payment date. I agree with the others thoughyou should be getting whatever current incentives they are offering on that booking. Upload or insert images from URL. Thanks all! My guess for a normal 7 day cruise it would be in the ball park of $800-1300 +/-. Just thought I would come back andupdate for those asking. I politely declined because it just seems like price gouging to me to expect me to pay close to $1000 more to upgrade when someone booking new only has to pay $88 more than the price of my current cabin category. I bid on a cabin upgrade at the Celebrity site, after reading the FAQ's. If you have an account, sign in now to post with your account. After Final you might be able to upgrade if the Upgrade cabin cost is less then what you paid for first cabin. Apparently as long as you are upgrading to a higher category room after final payment then you are able to get a price drop. Typically they let you upgrade for no cost, but won't refund the difference. I even asked to speak with a superior and they said the same thing. The caveat is you won't get any money back. Call back until you get the answer you want :P, yep call in and ask for a supervisor and tell them you would like to maintain your amenities and, get the upgrade - as a good will to you as a customer - they are not losing anything to do this, but gaining you as a future sailer that might rebook, most likely is the policy with them and like others have said they can change them or rework, them anytime it seems without anyone getting a heads up. If I wake up tomorrow morning and the price is the same, does that mean the deal is over and I should be able to upgrade at the online price? One was "Does the upgrade include any additional promotions?" The caveat is you won't get any money back. 4. Someone at Royal must have mistakenly hit the refund button. Truth? Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, http://www.creative.rccl.com/Sales/Royal/Multi_Dest/Special_Offers/rci_sales_event.pdf. I wasn't expecting it, but it showed up about 6 days later on Sept 24th and we were definitely after final payment since this is a thanksgiving cruise. By I know they don't do OBC only upgrades if the price of thecategory above falls below your price paid and could see them saying you forfeit your perks since you are essentially rebooking but then in that case I would expect to get whatever the perk of today is added back on. Thank you all! Cruise lines sometimes offer special promotions in which two different cabin categories are priced equally -- so if you book the . We had a Balcony that's fine as no Suites were avaliable at the time. If it does come back, and if it is an appealing price, is this something that a different rep is likely to handle without issue? There are substantial onboard credits and other promotions (drink package, gratuities, free internet). A few weeks out some Suites came up anyway long story short we were told that we would have to cancel and rebook, not an issue but we would loose the total money and would then have to,pay for the suite in full. I was not looking to get a credit of course, just the better room. Basically, when you reprice a cruise (whether it is the result of a price reduction or the result of an upgrade/change of cabin category), you are, for all practical purposes, rebooking the cruise in its entirety. Here's what's happened so far: Last month there was a big price drop overnight, so I called up and asked to upgrade, but they were unable to match the price I found online. Hi all! I'm disappointed the customer service agentwas incorrect on the phone, but at the same time when I initially called for the upgrade I didn't figure I would see the refund. It is strongly recommended that you book the category of room you wish to enjoy during your cruise vacation. But it's a gamble in which the cruiser has everything to gain and nothing to lose.When booking a guaranteed stateroom on a cruise you are "guaranteed" a room within the cabin designation you booked: inside, outside, balcony, or suite. They say they will give me the better room but will take away my onboard credit booking incentives in the process. This was after final payment. I will definitely approach it differently next cruise. Clear editor. The rep said that she can't do a "downgrade" after final booking and I asked if moving from an inside room to a balcony is a downgrade and she affirmed that it was because of the pricing. Thank you! I called to get an upgrade as I've always done with other cruise lines in the past. Seems odd but RCI is nothing but inconsistent when it comes to pretty much everything. Is that the new policy, and if so does anybody know when it changed? Sign up for a new account in our community. You have asked the question on several threads, https://boards.cruisecritic.com/showthread.php?t=2593808, https://boards.cruisecritic.com/showthread.php?t=2515012, https://boards.cruisecritic.com/showthread.php?t=2646079. I do it all the time and you can also see sales and get your cruise reduced in price even if you have paid already. are you sure you weren't really outside of final payment date? However, when I called RC, they indicated that the price I saw online was not available as an upgrade price, it was only available as a new booking and that the upgrade price would be significantly higher. Upgrade room category after final payment. I would also like to place to rest for the last time, the rumor that states "you don't get a price drop but they will give you onboard credit" this is not true. :cool: If you are not interested in upgrading then never look at prices post final payment. CC Help Jenn Started June 21, 2021, By Your link has been automatically embedded. If you have an account, sign in now to post with your account. We now owe $76 next August for the final payment. Haji, as you have learned four times now, the cruise line does not give anything back after final payment date. Granted it isn't a huge savings but I'll take it. Maybe you can be upgraded to a higher CAT. camidr, No brainer decision for us, much better room and cash refund! If the price was listed in the weekly sales flyer, then it could be restricted to new bookings. CC Help Jenn Booking a guaranteed stateroom is a gamble. Should you wish to change your room before your sail date, please call one of our customer service agents at 866-562-7625. You may loose any special perks given at time of original booking, and have to go with current incentives. We recently booked a Celebrity Cruise for mid May. I was looking at a guarantee room and the non-guarantee are several hundred dollars more so I didn't want one of those. Great prices for neighborhood balconies as well. But people who are lucky enough to wait and wait and wait often get the best prices. I did final payment back in August automatically at the 3 month mark. I am well past the final payment date. September 10, 2015 in Royal Caribbean Discussion. If declined they will place you in a stateroom in a location that you yourself would not have selected at the time of booking if you choose to select your room location but if your bids have been declined they will put you in whatever stateroom is available incategory that you selected, but not in the same location that you had selected at the time of the booking. Thank you so much! The experience that I have had is.if you rebook (which is essentially what you are doing) AFTER the drop dead final payment date, they will charge you a cancellation penalty equal to whatever it is.depends on how far past the final payment date it is.AND then they rebook you at whatever the current price is (in your case you say that the price for the promenade view is less than the old inside price) so if you are getting by without paying the penalty for basically cancelling your cruise (and rebooking) then I think you are probably lucky. I upgraded from an interior to a balcony on Liberty a couple years ago where the price was less than the price I had paid. Started August 27, 2021, By You can go on the RC website and price it out pretty quickly by going to your actual cruise and looking for rooms and seeing the price differences. Attempting to do another now if the right cabin is available. By Balance is reading 0.00 even though amount paid is more than package price. If a stateroom is available for a complimentary upgrade, and it meets your upgrade preferences, we will notify you at your email address on file to communicate the upgraded stateroom details. I noticed a higher category room (2I - boardwalk balcony) was cheaper than an interior we booked a month ago. Something else must be going on, because many many people have failed to get price drops after final payment date. Ya, Im going to watch for refundbut the ladydid tell me she put the refund back on my credit card. After that date ("final payment date"), no refunds or price reductions are given. :-(. Your sailing (Harmony 11/3) IS on the flyer Bob provided. Also Celebrity is not Royal's "Parent Company" RCCL or Royal Carribbean Cruises Ltd is the "parent": https://en.wikipedia.org/wiki/Royal_Caribbean_Cruises_Ltd. Your link has been automatically embedded. Should you wish to change your room before your sail date, please call one of our customer service agents at 866-562-7625. I hope you are able to get the upgraded cabin and any current incentiveswhich seems like the fair thing to me. I would try calling back and speaking to a different rep you will almost certainly get a different answer. Clear editor. If you are eligible, you'll be able to submit bids for your upcoming sailing. Does this seem right? I know that doesn't seem logical at all. I had the same issue two years ago. haji, June 16, 2018 in Royal Caribbean International. The price for a promenade view interior room is now less than we paid for an interior room. Hi all! I called to get an upgrade as I've always done with other cruise lines in the past. Correct on both questions. This was after final payment. In Celebrity (parent company) before final payment in Eclipse cruise to Caribbean I was upgraded from interior to veranda, For our B2B2B to Hawaii they adjusted the rate $1,100 less in each leg. Started June 21, 2021, By Is the RoyalUp offer amount per person per day or for the entire duration of the cruise? I do have a RoyalUp bid too! I was worried they wouldnt even let me change since the room was cheaper. For cruises of 5 nights or longer, that is 90 days before sailing. stampingoddess, September 17, 2019 in Royal Caribbean International. If a stateroom is available for a complimentary upgrade, and it meets your upgrade preferences, we will notify you at your email address on file to communicate the upgraded stateroom details. Good luck ! Sign up for a new account in our community. As we come from Australia we spoil ourselves. This seems different from rebooking, but should I be worried if my bid is accepted? :D. That means I have an excuse to upgrade! Though for me, that is when the fun begins! Is this an rccl policy to remove onboard credits when giving an upgrade or was I given incorrect information by the team member? Any other way to get the upgrade at the website price? Display as a link instead, Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. I'll keep an eye out and try again. Started August 27, 2021, By I saw that yesterday on their website. Their words were that losing my credit is my penalty for upgrading to a better room. I also told her that I wasn't expecting any money or credit to be refunded, but she wouldn't budge. In the Eclipse cruise Friends from roll call was upgraded to a higher CAT after the final payment date. We are already past the final payment date by the way. Once again cruise critic helps out. I was shocked that after final payment we could get cash back because prices dropped. I called and this time the rep told me that I would lose my $50 OBC (ok, fine), but that also the balcony guarantee was now a bit LESS expensive and she can't move me there because I have to choose a room that costs more so that she can charge me the difference. I would defn call back and speak to someone else. In Celebrity (parent company) before final payment in Eclipse cruise to Caribbean I was upgraded from interior to veranda, For our B2B2B to Hawaii they adjusted the rate $1,100 less in each leg. Don't be surprised if that credit doesn't show up. Would appreciate guidance from the experts! Yes its true, there is no price drops after final payment date. By Upload or insert images from URL. June 23, 2019 in Royal Caribbean Discussion. I would be REALLY upset if you actually got the refund. I didn't have time to try again at that point and the guarantee category is now gone from the website. Told when we were on board and met a few people that they did the same thing (around the same time we were looking) only had to pay the difference from Balcony to Suite. We upgraded on our first cruise from a Jr Suite and Balcony, to a 2 bedroom Grand Suite. 19952022, The Independent Traveler, Inc. Pasted as rich text. BTW, the Royal Up minimum bid to upgrade is $500 per person. That's what I thought Steve, and told them I'm fine losing my incentives to get the better room if they give me the currently offered incentives in its place, but they said no. Yes, I'm 100% positive. :cool: You need to be a member in order to leave a comment. Unfortunately that answer wont change, however often you ask this question in various threads. You cannot paste images directly. If your bid was accepted Royal Caribbean will charge the amount of the bid to the card that you used to make the bid with. Because of the popularity of cruising almost all our rooms are occupied. They will do the best to accommodate you. CC Help Jenn https://en.wikipedia.org/wiki/Royal_Caribbean_Cruises_Ltd. I noticed a higher category room (2I - boardwalk balcony) was cheaper than an interior we booked a month ago. They may be looking at is as a "re-book", in which case you would receive the incentives being offered at the time of re-booking. Is this really the case? Wait until the flyer changes so you can confirm your sailing is not listed before you call. You can try putting in a few bids through RoyalUp for staterooms that were more then the one that you chose when you booked the cruise. By So he said take my choice, better room or my onboard credit. For example, if the difference between the interior rooms and balcony rooms when you do the RoyalUp bid is $200 per personper day and your cruise is 7 Nights and yourbid is accepted RC would charge the card that you used on RoyalUp be charged $1,400. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, http://www.creative.rccl.com/sales/royal/Multi_Dest/Special_Offers/rci_sales_event.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, F97AEA45-0709-4B40-8932-FFED132839A3.jpeg. I got an e-mail from our travel agent that Celebrity had a special upgrade offer. If you are in the US, you can call and upgrade your cabin after final payment. Powered by Invision Community. I was checking my credit card statements today and I indeed got a refund of $231 to my credit card from Royal Caribbean as was stated to me on the phone. Posted September 10, 2015. You could try to call back and speak to a different agent. Pasted as rich text. It is very unlikely to be able to change or upgrade your room onboard. And no complaints for upgrading from the DH! It's easy! Also I'm starting to learn the value of a travel agent but it's too late for this cruise! They say they will give me the better room but will take away my . Either way, Im happy for an upgraded room even if I dont get the refund. If your bid was accepted for one of the staterooms that you had bid on or all of the staterooms that you had places a bid on was denied,WRoyal Caribbean will email 2 days before your cruise to let you know if your bid was accepted or declined. By I am in the same situation as the OP. Or better yet, call the C&A line. Maybe you can be upgraded to a higher CAT. If that oceanview cabin is now $825, you can call and ask if you can pay the $25 per person and get the better cabin. Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, F97AEA45-0709-4B40-8932-FFED132839A3.jpeg. I don't know if it makes a difference that this was booked through a big "C" warehouse travel site but just thought I would let you know. Inside guarantee that I had already booked last month when I had to replace my Vision TA September 2020 cruise. Apparently as long as you are upgrading to a higher category room after final payment then you are able to get a price drop. cellyn, Your previous content has been restored. 7. I love it when there are big price drops after final payment! Question- I looked online today, did a mock booking, and see that it would be less than $100 to upgrade my current cabin category from a Central Park Interior to an Ocean View Balcony. Good luck. LauraS I could not even get $100 OBC for the lower price. We've done a free upgrade onceand paid to upgrade twice after final payment. We sail on November 23rd. I have had to do that before to get a deal and it worked out in the end..kinda disappointing that it comes down to that, but worth it if you get what you want in the end!!

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